- Goods placed on site, intended for personal consumption.
- Law «О consumer protection».
- Civil Code of the Russian Federation (Part Two), detailed information can be found in article 497 Civil Code of the Russian Federation.
- Resolution of the Government of the Russian Federation of 27.09.2007 № 612 «About Approval of the rules for the sale of goods by remote means».
- «The list of non-food goods of proper quality, which are not returnable or exchangeable for similar goods of other size, shape, dimension, style, coloring or equipment», approved by the Resolution of the Government of the Russian Federation от 19.01.1998 № 55
- The order is generated through the website St.Erme (www.st-erme.com).
- The Consumer has the right to pay for the Goods in cash or by bank transfer. Cash payment shall be made to the courier or employee of the self-delivery point at the time of delivery.
- Cashless payment can be made by bank transfer, with a using a bank card, and also by electronic payment to in accordance with in the manner set forth in site www.st-erme.com в section “Methods of Payment”. Charges for cash transfer to the Seller's account shall be borne by the Buyer.
- The Consumer has the right to collect the Goods himself/herself at St.Erme's branded self-delivery points, information about which is provided in the section “Self-delivery points”. Delivery of the Goods may, at St.Erme's option, also be performed by ordering the Consumer to deliver the Goods to a communication point located at the place of long-distance postal exchange to the address specified by the Consumer in the order for the Goods.
- Delivery of goods to most locations in Russia is free of charge.
The cost of delivery will be 500 rubles in the following cases:
- delivery by courier or to a self-deposit point in Chukotka AO if the redemption amount is less than 30,000 rubles or redemption percentage is less than 50%;
The cost of delivery will be 300 rubles in the following cases:
- order delivery by courier and to a self-delivery point in Chukotka AO.
The cost of delivery will be 200 rubles in the following cases:
- courier delivery to the following settlements and nearby areas: Vyborg, Kingisepp, Kyzyl;
- courier delivery if the percentage of the Customer's redemption is less than 20% or the redemption amount is less than 10 000 rubles;
- courier delivery at the percentage of redemption of the Client less than 50% in the following settlements and nearby areas: Azov, Aksai, Alapaevsk, Alushta, Amursk, Andreevka, Apsheronsk, Armavir, Artem, Akhtubinsk, Bezhetsk, Belorechensk, Berezovsky, Birobidzhan, Bogdanovich, Boksitogorsk, Bor, Vanino, ), Zarechny (Penza obl. ), Zlatoust, Zubova Polyana, Inta, Iskitim, Kalyazin, Kamen-na-Obi, Kirzhach, Kirov, Kiselevsk, Klintsy, Kolchugino, Korsakov, Koryazhma, Kropotkin, Krymsk, Kudymkar, Kuznetsk, Labinsk, Lebedyan, Lensk, Lermontov, Likhoslavl, Lodeynoye Pole, Lukhovitsy, Luchegorsk, Lysva, Ludinovo, Mikun, Millerovo, Mikhailovka, Muravlenko, Murino, Zaraisk, Naberezhnye Chelny, Nazarovo, Neryungri, Neftekamsk, Neftekumsk, Novobureysk, Novodvinsk, Novocherkassk, Norilsk, Nyagan, Oktyabrsky, Olenegorsk, Ostrogozhsk, Pavlovsk, Petushki, Podporozhye, Polevskoy, Purpe, Pushkino, Rostov, Ruza, Ruzayevka, Salsk, Sarapul, Sayansk, Severouralsk, Semikarakorsk, Skopin, Slavgorod, Slantsy, Solnechnogorsk, Sosnogorsk, Spassk-Dalny, Stanitsa Kanevskaya, Stanitsa Kushchevskaya, Stanitsa Pavlovskaya, Stanitsa Starominskaya, Syzran, Taldom, Tarko-Sale, Timashevsk, Tikhvin, Topki, Tosno, Troitsk, Tynda, Ulan-Ude, Uryupinsk, Kholmsk, Chaykovsky, Cherkessk, Chernogolovka, Chernushka, Chusovoy, Shuya;
- delivery to a self-delivery point if the percentage of the Customer's redemption is less than 10%;
- when delivered by Russian Post and to regions, delivery to which is carried out by air transport.
You can get exact information about the cost of delivery to your region when placing an order.
- If the return is made by means of courier service, the Consumer shall pay 200 (two hundred) rubles for the courier's departure. When using the Seller's courier services, no more than 10 units of goods may be returned within one day. In case of exceeding the specified number, the Consumer shall return the goods through the Seller's branded self-return points.
- The terms and conditions for effective and safe use of the Goods are specified on the labels or in the operating instructions for the Goods.
- The Consumer shall have the right to reject the Goods at any time prior to their delivery, and after delivery of the Goods - within seven days. Goods of proper quality may be returned if their trade dress, consumer properties, as well as the document confirming the fact and conditions of purchase of the said Goods are preserved. The absence of the document does not deprive the Consumer of the right to refer to other evidence of purchase of the Goods from this Seller. The Consumer is not entitled to refuse Goods of proper quality having individually defined properties, if the said Goods can be used exclusively by the Consumer purchasing them.
- In case of the Consumer's refusal to St.Erme shall refund to the Consumer the amount paid by the Consumer for the excluding St. Erme's expenses for delivery from of the buyer and/or to to the buyer of the returned goods, not later than 10 days with the date of the Consumer's submission of the respective claim.
- The return of Goods of proper quality is carried out at the Customer's choice by courier service, at the St.Erme online store's self-return points or by Russian post and only to the address: 123423, г. Moscow, ___________, at own expense.
Self-delivery:
- Ordered items go to factory packaging and transparent bag of our online store.
- After full payment of the order You can in open the package in the presence of an employee of the pick-up point and check out for integrity, freedom from defects and the correctness of the attachment.
- В In case of factory defect or damage to the integrity of the goods, you should leave a note in the delivery note. В in this case You can make a return to the employee of the pickup point.
- You can send all complaints about purchased goods to the e-mail address: sales@st-erme.com, in the “My appeals” section of my Personal Area or in any other way convenient for you.
Please note that that the goods must necessarily be inspected in in the presence of an employee of the pick-up point. Otherwise, St.Erme online store is not responsible for the integrity of the order.
Mail delivery:
- Ordered items go to factory packaging and transparent bag of our online store.
- When you receive your package, inspect it carefully packaging on the subject of integrity and no external damage.
- If the integrity of the package is broken, dents and no other damage accept the package.
- Demand that of the delivery staff to draw up a report on return and order shipment by return address.
- After that you should contact us by phone, by email: sales@st-erme.com or in the “My appeals” section of my Personal Area.
- If a factory defect is detected after opening the package, you can return the product by mail. To do this, please contact us by phone, by e-mail: sales@st-erme.com or in the “My appeals” section of my Personal Area.
If the above requirements are not will be honored, your refund will not will be accepted. A parcel with the merchandise will be shipped back to us.
